FAQ

Frequently asked questions

      What is the contract length? 

All contracts have a duration of six or twelve months. This means there are two periods every academic year: August to January or February to July. It is not possible to rent a studio for a different time. Only if a semester has already started and studios are still available, contracts can have a different duration.

      Can I rent a studio at the Sugar Homes?

You can rent a studio apartment at the Sugar Homes if you are a student of one of the two universities of Groningen: Hanze University of Applied Sciences (Hanze UAS) or the University of Groningen (RUG).

 

      What is the price of the studios?

For just € 518 you have your own private apartment. This price includes the living costs for water, power, heating and internet. 

      Is rental allowance (huurtoeslag) possible?

Yes, when you live at the Suikerlaan you can apply for rental allowance. The amount you can get depends on your own financial situation. More information about the rental allowance can be found on the website of the tax agency.

More information regarding your application for huurtoeslag at the Suikerlaan you can find here.

      When do I pay my rent?

You will pay the rent via a bank transfer ahead every month. You can pay the rent also ahead for six months. Please let us know so we can send you a special invoice. If rent is not payed in time we can add an administrative fine. 

      What is the BIC or Swift code?

Both are the same code and you will need this for making an international payment to our bank. The code you can use is RABONL2U

      How much do I pay in the first month?

The first month is slightly different from the rest of the months. Before the first month you have to pay the rent for the first and last month of the contract plus the deposit. This money needs to be payed before you can receive the keys.

      Deposit

We use a refundable deposit of € 750,-. If you leave the studio in good condition (cleaned and without personal belongings), you will receive your deposit back. Your studio has to be in the original state: so, no other colors, no holes in the walls, no stickers etc. The deposit will be payed back within 8 weeks after your contract has ended.

      What is included in the price?

This prices includes all cost for renting: rent, electricity, heating, water and internet. You will get your private studio, including all the furniture mentioned in the next paragraph.

     

      What comes with the studio?

The studio is fully equipped, so that you do not have to buy any furniture before moving in. Within the studio you wil find the basic needs: a bed, a closet for your clothes, a table, a few chairs and a kitchen with fridge and cooker. 

Tip: you can use your bed as a sofa as well. In that way you can place a double bed yourself if you like!

      What do I have to bring myself?

Kitchen tools and bedding is not present while moving in. We recommend you to bring those yourself. Right outside the Sugar Factory Area you will find a Jysk where you can buy cheap bedding.

      Can I live here with two people? 

The studios are made for one person only. It is therefore not allowed to rent a studio with two persons.

      Guest policy

That a studio is for one person only does not mean you can not have guest over. As long as you live alone in the studio, you are free to have guest stay at your place. This is okay unless it gets the nature of permanent residence.

      What is the renting process?

When interested in the studio you can let us know via the contact form. You will receive an intake form, which we use to check if you qualify as a tenant. If this is the case we can offer you a studio and send you a contract (only after confirmation of the manager). After signing the contract you will receive an invoice for the first month. As soon as this is payed, and the contract starts, you will receive your key.

      What is needed for the intake form

To see if you qualify to live at the Sugar Homes, we ask you to provide us with some documents. You will need to fill in your personal information, send us a proof of enrollment  and a copy of your student card.

Early in the process of enrollment it is possible you do not have those documents yet, in that case an acceptance letter is sufficient as well, but please send all requested documents as soon as you have them.

      What is the address of the studio?

All studios are located at Suikerlaan 1, 9743 DA Groningen. For all mail correspondence you can give the address Suikerlaan 1-100 (when you live in studio 100). Only the municipality doesn't recognize the suffix, which you can leave out. For all other communications use the suffix at all time, to make sure the mail is delivered. 

      Public transport

The studios are accessible by public transport. There is a bus stop right outside of the Suikerunieterrein, the busstop is called Atoomweg. All the busses that pass by here bring you to the city center or main station, from where you can switch to the bus to Zernike Complex or walk to the university.

      Can I park my bike, scooter or car with my studio?

Yes, we offer parking space for free for all means of transportation. Cars can be parked right next to the buildings, bikes and scooters can be parked in the bike racks between the blocks.

      When can I get my key?

You can get your key on any business day after your contract starts. Does your contract start in the weekend, this means you can pick up your key after the weekend.

      Are laundry machines and dryers available?

We offer a laundry room for all tenants. Here you can wash your laundry and dry them afterwards. The prices € 3,75 for a load of laundry and € 3,- for using the dryers (detergent not included). Both machines are industrial size, so way bigger than your average home laundry machine.

 

We cannot guarantee all foreign cards to work. However all Dutch debit cards will work on these machines. You will have to pay with a contactless bank card (debit only). There is no possibility to put in your PIN code, so if you know you need to do laundry, make sure to pay somewhere that day with your card and use the pin code.

      Complex manager

Groningse Panden is the complex manager of the Sugar homes. If there are any damages or malfunctions or you experience nuisance, you can contact them via email and they will make sure everything is solved as soon as possible. For emergencies (leakages) you can call them and press 0 for emergencies. During the day (9am to 5pm) a text only WhatsApp service is available for small questions.

      Repairs

If your studio needs repairs you can send us an email via the service address mentioned in the contract. Please add to the subject line the following:

Studio number “repair subject” Urgent/not urgent

So for example: 100 – fridge broken – not urgent. In the email explain as much of the problem as possible and send photos or videos of the problem as well. In this way we have all the information necessary to help you the best and fastest.

      Payment

You pay the rent one month in advance and it must be paid before or on the first of the relevant month. You will receive a monthly invoice by email which you have to pay. For example, you will receive an invoice for the rent of March in mid-February via email. Please make sure that this invoice is paid before the 1st of March. If you pay too late, we must add an administrative fine.

      Cleaning

You are responsible for cleaning your own studio, including the balcony and the gallery or paving near your studio. The balcony should not be used as a storage for garbage.              

      Where can I put my trash/garbage?

We have big trash bins located next to the laundry room. You can put your household trash here for free. Bigger trash or old furniture cannot be thrown in here nor put away anywhere else on the area. There is a garbage disposal location of the municipality around one kilometer from the studios. Your bigger waste you can bring here for free.

 

      Moving out

If you move out before your contract ends, please let us know so we can make an appointment to handover the keys. We will then check your studio to see if everything is in good condition. After the check out you do not have access to your studio anymore.

If you move out in the last week of your stay, the check out will happen in a slightly different way. You will get more information abou this in your last month. 

      Smoking, alcohol and drugs

- It is not allowed to smoke inside your studio. Any tracks of smoking (visual or smell) must be removed, the costs will be deducted from your deposit. If you smoke you can do this at your balcony, but please keep your neighbors in mind.
- Drugs are forbidden at the property completely, inside as well as outside.

      Are pets allowed? 

All pets are forbidden at the studios.

      Is the water safe to drink?

The water quality in the Netherlands is of good quality. Therefore you can drink the water from the taps.

      I lost my keys or I am locked out

If you loose your keys we will have to replace the whole lock, the costs for this are € 125,-. When you are locked out during office hours you can contact us and we will solve this as soon as possible. If you are locked out in the evening or in the weekend we have to send somebody over to fix this, the costs for this are € 125,-. We therefore recommend you to call a locksmith yourself. 

      My light is broken

There are two different kind of lights in your studio, most of them you can easily fix your self by just buying a new bulb at any store. The light in the bathroom however needs to be fixed by us, you can contact us for this via the service email.

      I don't have power in my studio, how can I solve this?

In the event of a power failure, you follow the following step-by-step plan:
1. Check the fuse box: open the door on the left of the kitchen and check if all the fuses are up. If that is not the case and one or more of them is down, you can press them up again. Make sure that all your devices are disconnected before you do this.
2. If all the fuses are up, there is a possibility that one of the fuses in the central fuse box is down. Every studio on the ground floor has an extra fuse box with fuses for all the studio’s right above them. When all your fuses are up, but you still don’t have electricity, you can go to the studio on the ground floor which is underneath your studio and ask if the student who’s living there can check if all the fuses are up. If one or more of the fuses is down, you can press them up. Make sure that you disconnect all your devices before you do this.
3. If none of these options work, send us a message via the service email. 

      There was a payment error at the laundry machines, what should I do?

If money gets off your account twice we can pay you back. For this we need to know what machine you used, the date and time, a screenshot of the payment details and your full bank account information. Money can only be payed back to debit card accounts.

      Automated External Defibrillator (AED)
For emergency situations: There is an AED available at the Suikerunieterrein. When you enter the Suikerfabriek (the old factorybuilding with the red stairs) through the main entrance, you can find it hanging on the wall on the right. 

      Cancellation policy

The contract you have signed cannot be canceled after signing. Only in special cases it is possible to quit the contract earlier.

      Registration with the municipality

If you come to the Netherlands to study or work, you will need to register at the local municipality. You will also need a Citizen Service Number (Burgerservicenummer, BSN) for your dealings with the Dutch authorities.  Once you have signed the housing contract you can register at the municipality. You can register with the address Suikerlaan 1, 9743 DA Groningen. You do not have to add your studio number to the address. Registration with the municipality can be done here.

      Where can I get a bike?

A good alternative for buying a bike is Swapfiets. With Swapfiets you can rent a bike. Students only pay € 13,50 per month. They have perfect service via an app: they repair your bike and replace it when stolen.

Need a secondhand bike? Watch out that you do not buy a stolen bicycle. Buy your second hand bike at a bicycle store or via the municipality.   

Did you read through all this information and still have a question? Please use the contact form below.

If you have a question about living at the Suikerlaan you can use this FAQ to search for the information that you are looking for. 

Get IN Touch

Sugar Homes

by Campus Groningen

Suikerlaan 1

9743 DA Groningen​​

info@campusgroningen.com

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